Last updated: 3 January 2026
These Terms & Conditions (“Terms”) govern the use of the FolloUps website and services. By accessing or using FolloUps, you agree to be bound by these Terms. If you do not agree with these Terms, you should not use our services.
FolloUps provides workflow design, automation setup, and follow-up system implementation services, primarily focused on Email, SMS, WhatsApp, and related communication workflows. Our role is limited to designing, configuring, and implementing follow-up workflows based on the requirements provided by the client.
FolloUps does not guarantee business outcomes, sales results, response rates, conversions, or message delivery performance. The effectiveness of follow-up workflows depends on multiple factors, including message content, timing, lead quality, industry conditions, and third-party service providers.
Clients are responsible for ensuring that all data, leads, and contact information used with FolloUps services have been collected lawfully and with appropriate consent. FolloUps does not verify the legality or origin of client-provided data and shall not be held responsible for misuse of data supplied by clients.
FolloUps integrates with third-party platforms such as email service providers, SMS gateways, WhatsApp API providers, and related communication tools. Message delivery, routing, inbox placement, uptime, and performance of these third-party services are outside the control of FolloUps. Any delays, failures, or delivery issues caused by third-party providers do not constitute a failure of FolloUps services.
Clients are advised and encouraged to create and maintain direct accounts with third-party vendors such as SMTP providers, email platforms, SMS gateways, and WhatsApp service providers. Payments made to third-party vendors are strictly between the client and the vendor. FolloUps is not responsible for third-party billing, service interruptions, suspensions, or refunds.
FolloUps services are provided on a professional best-effort basis. While we strive to implement workflows accurately and reliably, we do not provide warranties or guarantees of uninterrupted service, error-free operation, or specific business performance outcomes.
Refund Policy
FolloUps follows a limited and conditional refund policy. A full refund may be considered only if a written refund request is submitted before any project work has started. Project work includes, but is not limited to, planning, workflow design, configuration, resource allocation, or system access setup.
Once project work has commenced, resources have been allocated, or development and configuration activities have begun, no refunds will be issued. This includes situations where partial work has been completed or where the project is in active execution.
Refunds will not be provided for dissatisfaction related to third-party service performance, including email delivery, SMS delivery, WhatsApp message routing, inbox placement, spam filtering, or platform uptime. These services are operated by independent third-party providers and are outside the control of FolloUps.
Refunds will not be issued for changes in business decisions, delays caused by client-side dependencies, lack of response, incomplete inputs, or non-usage of delivered workflows.
Payments made directly to third-party vendors such as email, SMS, or messaging service providers are not refundable by FolloUps. Any refund requests related to third-party services must be addressed directly with those vendors.
To the maximum extent permitted by law, FolloUps shall not be liable for any indirect, incidental, consequential, or business losses arising from the use of our services. Our total liability, if any, shall not exceed the amount paid to FolloUps for the specific service giving rise to the claim.
FolloUps reserves the right to modify, suspend, or discontinue services at any time. These Terms may be updated periodically, and continued use of the services constitutes acceptance of the revised Terms.
If you have any questions regarding these Terms & Conditions, you may contact us at:
Email: Coffee@ffollow.com
Website: https://ffollow.com